Condiciones de la oferta

1. Alcance, uso empresarial y definiciones

Estas condiciones regulan el uso del servicio YourChat. El servicio esta disenado principalmente para uso empresarial y profesional por parte de companias, emprendedores, agencias, freelancers y operadores de sitios web que utilizan widgets para recibir mensajes y leads de clientes. El sitio web publico del servicio es https://yourchat.me/ y la aplicacion y panel del cliente estan disponibles en https://app.yourchat.me/. Si un consumidor privado utiliza el servicio, solo se aplicaran a ese usuario aquellas disposiciones que legalmente puedan aplicarse a consumidores.

1. Servicio significa la plataforma software-as-a-service de YourChat, incluyendo el sitio web publico en https://yourchat.me/, el panel de aplicacion en https://app.yourchat.me/, widgets, formularios, herramientas de devolucion de llamada, fragmentos de codigo, funciones de informes y funcionalidades relacionadas.
2. Software significa los productos de software y componentes tecnicos que conforman el servicio, incluidas las partes del lado del cliente y del servidor.
3. Plan tarifario significa el alcance de los derechos de acceso y del uso permitido disponible para el cliente durante un periodo determinado.
4. Codigo significa el codigo o script unico de instalacion asignado al sitio web del cliente dentro de su cuenta.
5. Lead significa un mensaje o solicitud de contacto, incluidos los datos de contacto enviados por un usuario final a traves de un widget, formulario o herramienta de llamada instalados en el sitio web del cliente.
6. Cuenta significa el area de administracion del cliente con datos de cuenta, informacion de facturacion, configuracion y acceso al servicio.
7. Cliente significa la persona o entidad juridica que crea una cuenta o utiliza el servicio bajo un plan tarifario.
8. Proveedor significa el operador del servicio YourChat.
9. Partes significa conjuntamente el proveedor y el cliente.

2. Modelo SaaS y licencia

The provider grants the customer a limited, non-exclusive, non-transferable, revocable right to access and use the service as a hosted software-as-a-service solution during the active subscription period. The provider does not sell, assign, or transfer ownership of the software to the customer.

YourChat is a widget delivery and interface-layer service. It provides visual communication buttons, widgets, callback UI elements, and related website integration tools. YourChat is not a messenger provider, not a telecommunications operator, and not a provider of electronic communications services.

In the standard version of the service, YourChat does not route, read, store, monitor, or moderate the private message content exchanged between the customer and end users inside third-party messengers, unless a specific feature explicitly states otherwise.

Unless the provider gives prior written permission, the customer must not:

• resell, sublicense, distribute, or commercially repackage the service;
• reverse engineer, decompile, disassemble, copy, or attempt to derive the source logic of the service;
• offer the service on a white-label basis or remove provider attribution where attribution is part of the selected plan;
• generate abusive, automated, fraudulent, or excessive traffic that disrupts the service or other users.

3. Plataformas de terceros y ausencia de afiliacion

The service may rely on third-party platforms, environments, and technologies, including but not limited to Telegram, WhatsApp, Viber, browsers, mobile operating systems, hosting providers, CMS platforms, caching layers, content security rules, plugins, and ad blockers. Changes made by such third parties may affect the availability, appearance, linking logic, or behavior of the widgets and buttons.

YourChat is not affiliated with, endorsed by, sponsored by, or officially connected with Telegram, WhatsApp, Meta, Viber, or any other third-party platform, unless such relationship is expressly stated by the provider in writing.

All third-party names, service names, trademarks, logos, and brand references remain the property of their respective owners and are used only to describe compatibility or intended communication destinations.

4. Derechos y obligaciones del proveedor

• To ensure automated receipt of leads from the customer's website through the service.
• To maintain continuous operation of the installed materials and proper functioning of the service.
• To provide reporting tools, statistics, and information about impressions and incoming requests.
• To issue invoices and provide access to the service for the paid period.
• To suspend or restrict access in case of overdue payment, misuse of the service, or violation of this agreement.
• To modify, improve, replace, or discontinue features, interface components, styling logic, integrations, and technical implementation details of the service at any time.
• To provide support on a reasonable-efforts basis, unless a separate written SLA or enterprise support agreement states otherwise.

5. Derechos y obligaciones del cliente

• To timely pay for the selected pricing plan and any additional services.
• To independently place the service code on the customer's website and ensure correct integration.
• To comply with applicable law when collecting, storing, using, and distributing user data.
• Not to use the service for unlawful, prohibited, deceptive, or misleading activities.
• To keep login credentials confidential and be responsible for actions taken through the customer's account.
• To ensure the accuracy of the information provided to the provider.
• To ensure that all content, communication flows, forms, and user-facing claims on the customer's website are lawful, accurate, and not misleading.
• To ensure proper technical compatibility of the customer's website environment, including themes, plugins, scripts, caching, CSP settings, browser behavior, and third-party extensions.

6. Facturacion, periodo gratuito y no reembolsos

The service includes a one-month free period. After the free period ends, access to paid functionality is governed by the selected pricing plan and the applicable billing period displayed in the account, checkout, or invoice.

If payment is not made on time, the provider may suspend or limit access to paid functions until outstanding charges are paid in full.

Except where mandatory law expressly requires otherwise, all fees are final and non-refundable. The customer understands that the free month is intended to allow evaluation of the service before any paid commitment begins.

7. Uso permitido

The customer must not use the service in connection with:

• unlawful content or unlawful commercial practices;
• spam, unsolicited messaging, or abusive contact collection;
• phishing, impersonation, malware, harmful scripts, or fraud;
• deceptive forms, hidden data collection, or misleading consent mechanisms;
• activity that overloads, disrupts, probes, or interferes with the service or related infrastructure.

8. Proteccion de datos y responsabilidades de cumplimiento

The customer is solely responsible for the lawfulness of personal data collection on the customer's website, including the legal basis for collection, consent wording, privacy notices, cookie banners, cookie settings, contact forms, and any user-facing disclosures required by applicable law.

The provider is responsible only for the processing operations that belong to the provider's own part of the service infrastructure. The customer remains responsible for the content, placement, purpose, and legal configuration of widgets and forms on the customer's own website.

Where the service only renders visual buttons or redirect elements that open third-party messenger applications or links, the customer acknowledges that message content exchanged after such redirect is generally processed outside the YourChat standard service flow.

9. Descargo del servicio y limitacion de responsabilidad

The service is provided on an "as is" and "as available" basis. The provider does not guarantee any specific business result, including increased conversion, a specific number of leads, a specific response rate, or improved sales performance.

The provider does not guarantee uninterrupted availability at all times and does not guarantee compatibility with every third-party website theme, plugin, CMS extension, browser configuration, hosting environment, or external integration without limitation.

The provider also does not guarantee the availability, delivery, rendering, reputation, account standing, technical operation, policy stability, or linking behavior of third-party messengers and communication platforms. If any third-party platform changes its policies, APIs, deep-link behavior, app handling, interface rules, or account restrictions, the provider is not responsible for resulting interruptions or loss of functionality.

To the maximum extent permitted by law, the provider is not liable for loss of customers, loss of leads, loss of profits, loss of revenue, loss of business opportunities, reputational harm, indirect damages, special damages, consequential damages, or damages caused by downtime, outages, third-party failures, internet disruptions, customer-side configuration errors, or misuse of the service.

To the maximum extent permitted by law, the provider's total liability arising out of or related to the service shall not exceed the amount actually paid by the customer for the service during the billing period immediately preceding the event giving rise to the claim.

10. Fuerza mayor

The provider is not liable for delays, interruptions, or losses caused by failures of third-party equipment, communication channels, software, hosting environments, internet connectivity, or power supply issues beyond the provider's control.

The parties are released from liability for partial or complete non-performance if such non-performance results from force majeure events, including but not limited to acts of public authorities, war, civil disorder, strikes, natural disasters, and other extraordinary events beyond the reasonable control of the parties.

11. Suspension, vigencia y disputas

This agreement enters into force from the date the customer registers in the service, is concluded for an indefinite period, and remains valid until the parties fully perform their obligations or until it is terminated under this agreement.

Either party may unilaterally terminate the agreement out of court by sending written notice to the other party. The agreement is deemed terminated 10 business days after receipt of such notice, provided the customer has paid for services already rendered.

The provider may suspend or terminate access immediately in case of non-payment, abuse, legal risk, harmful traffic, security risk, third-party complaints, or any use of the service that may expose the provider, its infrastructure, or other users to technical, reputational, or legal harm.

This agreement is governed by the applicable law referenced in the original service terms. The parties shall first attempt to resolve disputes through negotiations. A pre-trial claims procedure is mandatory, and the response term for a claim is 14 business days from receipt. If negotiation fails, the dispute shall be resolved in court under the applicable law.